Opening and Reading Messages

To open and read quarantined messages, complete the following steps:

1. From the links on the left, click My Junk Mail.
   Result: The list of your quarantined messages displays. Depending on your Junk Mail Manager preferences, you might also have the message pane displayed below the message list. The message pane lets you preview messages without actually opening them. (See Displaying the Message Pane.)
2. To open a message, click its Subject link.
   Result: If the message pane is enabled, the message will display in that pane. Otherwise, the message list will be replaced by the message you want to view. Note: In HTML messages, images that originate from another site will not be displayed.

   Important: If the message contains any HTML attachments, any images in those attachments will not be rendered and placeholders will be displayed instead. This content-blocking feature is designed to help fight spam. See About Content Blocking. Other potentially harmful file types will be blocked, too. You can click either of the available buttons to view the message:

   • Open Full View: The message displays in a separate window and all parts of the message (text, images, and so on) are downloaded. You should use this viewing option only if the message is from someone you trust.
   • Open Safe View: The message opens in a separate window with placeholders or empty space displayed instead of the blocked content.

Buttons and Links
The following table explains the buttons/links available to you on the message list toolbar and above the message itself. Some buttons/links might not be active or available depending on how you're viewing a message and your particular message list (for example, whether you're viewing it in the message pane or whether your message list spans multiple pages).

Button/Link	What It Does
Delete	Sends the message to the Trash.
Deliver	Sends the message to your mailbox.
Approve	Sends the message to your mailbox and adds the sender to your Allowed Senders list.
Select	Selects all the messages in the message list. If the list spans multiple pages, only the messages on the currently displayed list are selected. Checkmarks appear in the checkboxes for selected messages.
Clear All	Deselects all currently selected messages.
<First	Displays the first page of your message list.
Prev	Displays the message or list page before the one currently displayed.
Next	Displays the message or list page after the one currently displayed.
Last>	Displays the last page of your message list.
Go to	Displays a specifically numbered message. To do so, complete these steps: Enter the message number in the text box to the right of the Go to button. Click Go to. The page that contains the desired message displays. Click the message's link in the Subject column to view it.
Open	Displays the message in a new browser window, with all the message contents displayed in text, including any HTML code used. See About Message Contents. Note: If the message has an attachment, there will be another Open link next to its file name. This Open link displays the attachment in a new browser window.
My Junk Mail	(Available if the message pane is not displayed) Displays the message list.

About Content Blocking in Junk Mail Manager

To distinguish between active and inactive e-mail accounts, spammers sometimes embed images—usually transparent, but can be visible—in HTML messages and attachments. These special images are designed so that when you open a message and retrieve (download) them, information from your computer is transmitted. Information can include your IP address, when and how long the message was viewed, and your browser type. By downloading these images, you validate your e-mail account to the spammer.

To help protect your privacy, Junk Mail Manager does not automatically download pictures and other potentially harmful file types when you view a message. If a message tries to connect to a web server on the Internet, Junk Mail Manager blocks the connection until you decide to download the content (by clicking Open Full View). In particular, Junk Mail Manager blocks items that cause content to be downloaded without user interaction.

About Message Contents

• The header of a message contains information about the message, such as:
  • Return Path: Identifies a path back to the originator of the message.
  • Received: Identifies the various mail servers that the message traversed.
  • Date: Date when the message was sent to you.
  • From: The text entered on the From line.
  • Subject: The text entered on the Subject line; in general, short description of the of the message.
  • To / Cc: The text entered on the To and/or Cc lines; in general, the addressed message recipients. Note: Text entered on the Bcc line does not display.
  • X-Mailer: Identifies the e-mail application used to send the message.
  • Mime-Version: Identifies the version of MIME encoding used.
  • Message-Id: An integer assigned by the receiving system.
  • Content-Type: The MIME type(s) contained in the message; for example, text/plain, text/HTML, multipart/related, multipart/alternative, image/gif, and so on. For information on MIME, see About MIME and Filtering Attachments.
  • Encoding: The different types of encoding that the message, including attachments, uses.
  Internet RFC 2822 defines the format of e-mail headers. Additional headers may be displayed as well; in particular, headers that include "X" as the prefix, may be added by various servers or mail applications. Some common X-headers you may see in Webmail are:
  • X-Junkmail-Status: The UCE (unsolicited commercial e-mail) score the message received by the anti-spam scanner. For more information on the UCE score, see About the Anti-Spam Scanning Rules and Threshold.
  • X-Junkmail-Whitelist: Identifies that the sender is on your Allowed Senders list.
  • X-Mirapoint-Virus: Identifies that the message contained a virus that the anti-virus scanner found, and what action the anti-virus scanner took.
  Additional headers indicate other information.
• The body directly follows the header and is the main contents of the message. If the message is too long to fit in the text window, use the scroll bar on the right to view the entire contents.
• If there is an attachment to the message, you can either view the attachment directly following the message body, or click Open Attachment to open and view the attachment.